Who we are

Long before customer experience was a business trend, Maksoud Plaza stood out for its perfect service and great care with the guest. From our founding in 1979 to the present day, our team offers memorable moments to all who enter our lobby. That is why we acknowledge the importance of our human capital. We strive for a barrier-free organizational culture based on mutual respect and incentive to creativity, where transparency is a strategic foundation.

Our executives are inspired by the most modern management practices of successful companies, always looking for simplicity and innovation. We invest in our talents because we believe everyone is an essential part of the company engine. Our team is, by all means, our brand. Only with everyone's motivation we will be able to deliver new experiences to all our customers with the high standard that is a characteristic of Maksoud.

Today, the #maklover team gathers around the revolutionary idea that we are not (just) a hotel, working in synergy to serve as best as possible.

VALUES AND PRINCIPLES

Ours is a big mission; this is why we are obstinate to triumph as a company as well as individuals. We believe that only through hard work, determination, commitment and passion will we win. Today's success does not guarantee tomorrow's;

Our clients have had unique moments with us, and we hope they continue to have fun experiences with family and friends, as well as great professional achievements;

We are passionate about humanized and confident service, which is Maksoud's trademark;

Our clients’ feedback is our compass. We are commited to serve and want our stakeholders to stay with us for life;

We do not trade our reputation, our ethics, and our values. The interests of the business are above individual interests. We do not accept or believe in shortcuts as a way to achieve goals, and we watch over the assets of the business;

Simplicity, efficiency, and best practices unite the team; we value respect, open communication, truth and candor;

Meritocracy is our guide. Opportunities are equal to all, and those who stand out are rewarded;

Personal and collective development make us competitive and, therefore, we investment in our talents. Each one of us is a fundamental part of Maksoud's gear;

We do not negotiate the safety of our clients and associates;

We respect our history and our legacy; thereupon, we are never satisfied with the status quo. Innovation is an integral part of this process and we constantly seek improvement opportunities. We do not see obstacles that cannot be overcome.

SUSTAINABILITY

The concern and responsibility for the future of the planet are part of Maksoud Plaza's history. Over four decades since its inauguration, the Hotel has implemented several actions for sustainability and environmental preservation, including...

To reduce power consumption, we have about 250 square meters of glass skylight, responsible for the daytime lighting of the lobby. The same skylight blocks ultraviolet rays, decreasing heat and air conditioning use.

The hotel has a 1,000 square meters of preserved Atlantic Forest.

All rooms have customer-oriented communication regarding the change of bedclothes, proposing a reflection on the rational use of natural resources.

We carry out the selective collection of paper, metals and cooking oil, which are sent for recycling.

Even before legislation on the subject had been passed, Maksoud Plaza had already in place a ban on the use of plastic straws.

PEOPLE THAT MAKES MAKSOUD´S WHEEL

"We all work and learn together on a daily basis. I like to say that I would never know how to make a room like a chambermaid. It is this spirit of humility, of acknowledging the efforts of others, that we have brought to light in recent years. The fruits are visible and should prove even more fruitful in the years to come."

HENRY MAKSOUD NETO

President

Henry Maksoud Neto has a degree in Economics from Universidade Mackenzie (Brazil, 2001), an Executive MBA from Fundação Armando Alvares Penteado (Brazil, 2005) with extension from the University of New Mexico (USA, 2003), and a graduate degree in Revenue Management from Cornell University (USA, 2010). He attended the Owner/President Management Program from Harvard Business School (USA, 2018), the Accounting and Finance Program from Wharton School (USA, 2018), and the Executive Program from Singularity University (USA, 2017). He joined Maksoud Plaza Hotel at the age of 16, in 1991, as a kitchen hand. In 1997 and 1998, he worked as an assistant at Merrill Lynch Bank. Back at the hotel, he was Assistant Controller from 1998, and Operations Director from 2002. In 2014, Henry took over the presidency of Maksoud and the Hidroservice Engineering group.

Carlos Lessa - Diretor de Vendas e Marketing

Carlos Lessa
Sales and Marketing Director

Patricia Garcia Marton
Diretora de Operações

Salvio Jose Luiz - Diretor Financeiro Maksoud Plaza

Salvio José Luiz
Diretor Financeiro

Antonio Magalhães - Diretora de Operações Maksoud Plaza

Antonio Magalhães
Gerente de Compras/Infraestrutura

Cely Dantas Ribeiro
Governanta Executiva

Daniel Lopes Correa
Gerente de Recepção

Janderson Taguchi
Controller

José Aparecido da Silva
Contador

Natália Benko Nishiwaki
Gerente de Alimentos e Bebidas

Paulo Aragão
Gerente de Revenue

Ricardo B. de Oliveira
Gerente de Manutenção

Sheila Menezes
Gerente de Recursos Humanos

Valdir Barros
Gerente Jurídico

DEPOIMENTOS DA EQUIPE

“When I was 5, my grandparents brought me here to experience a real hotel breakfast. That day was so special that today, when I come here every day to work, the memory of that fun day brings me a lot of happiness. The affection we still have for Maksoud remains, and being part of this team is indescribably incredible. An honor!”

Nathalia Barcelos

"At Maksoud, we are a team that works together to provide the best experience for our clients. This is a place where managers care about the well-being of employees, who can present their ideas and grow with the company. It's great to be part of a diverse team that respects itself and has a common goal."

Stephanie Sztancsik

"I’ve been working at Maksoud for 24 years. I started as bellboy, had other positions, but I do a bit of everything. Because here it’s like this, we do whatever is necessary. I came to the hotel because I always wanted to work here. And I found more than just a job: a school where I learned a lot. And I achieved many things, thanks to my work here. More than a team, we are a family. It’s a humane place, where the leader himself cares about us. I say that Maksoud is a place for those who really want and like working, and want to work at a good company. I am really committed to the hotel. I work, and work well, without complaining, because I like it here. I work for the company and for the guest, not for the function.”

Edvan Santos

"Every day I come to work at Maksoud is like my first. I intended to stay only five years with the hotel, yet I have been here for 32. I put all my weight on the job for I really enjoy working here. I have always felt much respected by everyone. I leave nothing to disturb my routine; I arrive on time every day. I am very proud to work at Maksoud, all the more because so many guests know me and say my name. It is really rewarding, not to mention the benefits. The company is very caring."

Zenaide Andrade

WORK WITH US

From its founding, Maksoud Plaza has been known to be a school hotel. We have succeeded in establishing working conditions that differ from the competition, with above-average wages and an ecosystem that values each employee's commitment. We offer professional development, trainings, internal relocation possibilities, and an employee recognition program, among other benefits.

BE PART OF THE #MAKLOVER! TEAM

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